Last Updated: March 2026
Your privacy matters to us. EPIC SUPPLY CHAINS LIMITED (trading as Epic Sourcing) is committed to protecting your personal information in compliance with the Privacy Act 2020 (New Zealand). This policy explains what information we collect, how we use it, and your rights regarding that information.
Our core principles: We only collect personal information we genuinely need. We never sell your personal information to third parties. We store only what is necessary for our ongoing operations. We are transparent about how your data is used.
EPIC SUPPLY CHAINS LIMITED (NZBN: trading as Epic Sourcing) operates the website www.epicsourcing.co.nz. We are a product sourcing and supply chain management company based in Auckland, New Zealand, helping Kiwi businesses import from China and Vietnam.
Contact: 1 Drake Street, CBD, Auckland 1010, New Zealand | kiaora@epicsourcing.co.nz | 0800 883 742
We collect information in the following ways:
Information you provide directly: When you fill out an enquiry form, book a consultation (via Calendly or our website form), send us an email, or purchase a service, we collect your name, email address, phone number, company name, and details about your sourcing needs.
Information collected automatically: Like most websites, we collect non-personally identifying information such as browser type, device type, language preference, referring site, pages visited, and the date and time of each visit. This helps us understand how visitors use our website and improve our content.
IP addresses: We may log IP addresses for security purposes and to help us understand visitor patterns. This information is not used to personally identify you except where required by law.
We use your personal information to: provide and manage our sourcing services; respond to your enquiries and communicate with you about your projects; send service updates, invoices, and relevant information about your orders; improve our website and service offerings; comply with legal and regulatory obligations; and send occasional marketing communications (only with your consent, and you may unsubscribe at any time).
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service delivery: To carry out our sourcing services, we work with manufacturer and supplier contacts in China and Vietnam. We may share relevant project details (such as product specifications and your business requirements) with these partners to fulfil your order. All partners are required to maintain confidentiality.
Service providers: We use trusted third-party platforms to operate our business, including Webflow (website), Calendly (bookings), Google Workspace (email and documents), and payment processors. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Legal requirements: We may disclose your information if required by law, a court order, or a government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Epic Sourcing, our clients, or the public.
Business transfer: If Epic Sourcing is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.
Cookies are small text files stored on your device when you visit our website. We use cookies to: recognise returning visitors and remember preferences; analyse website traffic and usage patterns; and serve relevant advertising.
You can set your browser to refuse cookies. Note that some features of our website may not function correctly without them.
We use Google Analytics to understand how visitors use our website and to reach them with relevant advertising. This includes Google Signals, which collects data via Google advertising cookies and identifiers.
Data collection and personalisation: Google Signals may associate your visit with your Google account if you are signed in and have consented to ad personalisation. This can include location, search history, and browsing data used to provide anonymised insights.
Your opt-out options: You can manage or opt out of personalised ads at any time via Google's My Activity (myactivity.google.com), Google's Ads Settings (adssettings.google.com), or the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).
We take reasonable steps to protect your personal information from unauthorised access, use, alteration, or disclosure. Our website uses SSL encryption. We store your data only for as long as necessary to provide our services or as required by law.
Some of your data may be stored or processed on servers located outside New Zealand, including in the United States (Google, Calendly) and in countries where our supplier partners operate (China, Vietnam). We take reasonable steps to ensure appropriate safeguards are in place.
Under the Privacy Act 2020 (New Zealand), you have the right to: access the personal information we hold about you; request a correction of any inaccurate information; ask us to stop using your information for marketing purposes; and make a complaint if you believe we have breached your privacy.
To exercise any of these rights, please contact us at kiaora@epicsourcing.co.nz. We will respond to your request within 20 working days as required by the Privacy Act 2020.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (New Zealand): www.privacy.org.nz | 0800 803 909
If you have subscribed to our email list or have an existing client relationship with us, we may occasionally send you updates about our services, industry news, and sourcing tips relevant to your business. Every marketing email includes an unsubscribe link. You can opt out at any time by clicking unsubscribe or emailing kiaora@epicsourcing.co.nz.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or in New Zealand law. We will post the updated policy on this page with a revised date. For significant changes, we will notify you by email. Your continued use of our website or services after any update constitutes acceptance of the revised policy.
For any privacy-related questions, requests, or complaints, please contact us:
EPIC SUPPLY CHAINS LIMITED (trading as Epic Sourcing) 1 Drake Street, CBD, Auckland 1010, New Zealand Email: kiaora@epicsourcing.co.nz Phone: 0800 883 742 Website: www.epicsourcing.co.nz © 2019–2026 Epic Sourcing. All rights reserved.